Frequently Asked Questions

What can I Buy and Sell?

Glamber is a dedicated platform that celebrates the beauty, vibrancy and intricacy of South Asian fashion, offering a wide range of items not only for you but for the entire family. Explore a collection that spans from traditional and vintage clothing to the latest trends in South Asian fashion. You are able to sell Womenswear, Menswear, Kidswear, Clothing, Jewellery, Handbags, Accessories and more.

Please see our terms and conditions for which items you are not able to sell.

We recommend you selling items which are:

New (never been worn)
As good as new – worn once or twice and in excellent condition
Worn a few times but are still in good condition

Items which have visible damage, faults, wear and tear and defects can be sold on the platform but be realistic when setting your price or offering a price.

We strongly recommend for all outfits or clothing to be dry cleaned before selling them.

Take a moment to review our Glamber Guidelines, which will give you a glimpse into our purpose and values

How to Sell FAQs

Create an account by clicking on Sign Up and entering your email address and setting your password.
Once an account has been created, please remember to verify your email address using the link sent to your email in box (check your spam just in case)
Once you have successfully logged in, create your profile by adding a picture of yourself and inputting essential details such as username, location, and a brief bio. - A heads-up: potential buyers appreciate knowing a bit about the sellers. Your bio doesn't need to be lengthy, but sharing a snippet about your style, especially in the context of South Asian clothing, is a great way to begin.
Before you post your listing please take a look at our Glamber Guidelines and what can I sell information.
Posting a listing: Once you have set up your account – click the link– post a new listing

Uploading photos

Upload your photos of the item you want to sell – remember good lighting goes a long way, show off the beautiful detail of your item, post pics with you in or wearing it and don’t forget to show any defects / faults. Find out more more tips on how to take good photos.

Describing your item

Complete the categories that best describe your item, with the crucial step being a detailed description. Share where you wore the item for some inspiring context, provide sizing details like your UK clothes size or measurements in cms/inches, along with your height, and describe how the outfit fits and falls. If there's material to adjust the outfit, use a measuring tape for accuracy—avoid guessing. In our honest and open community, mutual respect and trustworthiness are paramount; so we ask that you transparently detail any defects, faults, or wear and tear to avoid surprises.

Costing an outfit or item

Everyone’s motivation to sell clothing and accessories is different but we know that there are some core reasons behind it. For example you may want to declutter your wardrobe, make more space, earn some of the money back you originally spent but also, on the flip side, you want to sell as quickly and easily as possible. Here are some ideas and tips to guide you when pricing your items:

Current Retail Price: If you are able to, research what the current retail price of the outfit is or research what similar items currently retail for. Remember you can always look around on our site to see what similar items are being sold for.
Is the item new? Remember buyers tend to research and shop around before purchasing pre-loved items. If the item is new (never been worn) then factor this in. if it is preloved then realistically set a price instead of using the price you originally paid for.
Condition / Are there any faults? If the item has any faults of defects, it is really important to take this into consideration when setting a price. Be honest with yourself – what would you pay if you were the buyer?
Is it still on trend / in fashion? We know as much as you do that your clothing and accessories have sentimental value. Memories are attached to outfits but if you want a quick resale then think about current fashion trends – is your item currently in fashion / on trend? Will you wear the outfit again? Is it currently your style and does it represent your fashion sense?

If you are looking for a quick resale – adjust the price and share your listings on your socials and with family and friends. What might not be for you anymore is perfect for someone else

And finally, don’t forget – we are always here for you! If you are stuck, need advice on what price to sell your item at or want to talk your item through then please email us at – hello@glmbr.com we are more than happy to help you.

Packaging & Shipping costs

When setting your price please do factor in shipping costs. i.e. add in how much will it cost you to ship your item. Please note: Glamber do not ship nor pay for your shipping of items.

The message function

When you have interest, buyers or renters may message you to ask more questions / get more pics – please do respond as quickly as you can as this will help with selling or lending your outfit, clearing your space and getting paid as quickly as possible.

Posting your item

Once the item has been sold, we recommend you send the item as soon as possible ideally within the first 48 hours of the sale being accepted is ideal! If you are lending an item see here when to post it out. If the item is not shipped within 5 days we will contact you to find out if there are any issues. – once you have sent the item please keep your receipts and tracking details (tracking number) as in the unlikely event the item does not reach the buyer you will have proof of postage.

For more information check out our Safe Shipping Tips and Tricks

Getting paid

Once you have accepted the sale (please remember to mark it as shipped from your order details to receive your payment) the funds will leave the buyers or renters account and make its way to our secure payment gateway (Stripe). You will receive your funds (minus our commission – 15% of each sale) once the buyer has marked the item as received. You will be able to access the order breakdown via your listings page, you will also receive an email notifying you that the sale has been confirmed - this is proof that the buyer has paid for the item and they have received it. Please allow 10 working days for the funds to reach your account.

We receive notifications in case of any Stripe issues and we will promptly inform you if this is the case. Feel free to reach out to us with any questions, and we'll make every effort to help you.

Reviews

Remember to share your feedback! You have the opportunity to leave a review of your experience, benefiting both the buyer or lender and us. Your reviews play a crucial role in motivating both buyers and sellers.

Don't forget to tag us in your pics on our social glamber.official

Disputes

We allow 48 hours for the buyer/lender to inform us of any issues with the item which has been sold/rented. Should there be any disputes we encourage both buyers and sellers to communicate with one another via the secure messaging function in the first instance. If a buyer/renter has contacted you with any issues please respond in a timely manner and try to resolve this as quickly and amicably as possible.

How to Buy FAQs

How do I buy?

First and foremost it is absolutely free to browse, you do not need to create an account to do so, however if you would like to enquire about an item, message the seller or purchase something then you must create an account.

Once you have seen an item you can either find out more info by messaging the seller directly (click the message icon) or directly purchase the item.

The seller will receive a notification and has the option to accept or decline the sale.

Once the sale has been accepted it will take you to our secure payment gateway. Once you have paid for the item, the seller will be notified and you will be informed when the item has been shipped. Once you have received the item please ensure you mark it as received as this will confirm your payment to the seller.

We suggest that sellers dispatch items within 48 hours of purchase. If you require faster shipping or wish to discuss shipping details, feel free to send the seller a message. It is advisable for sellers to retain proof of postage for additional assurance and security. In the event that the item has not arrived, please contact the seller directly initially. If, in the unlikely scenario, you do not receive a response from the seller, please reach out to us, and we will assist you to the best of our ability.

Returns and Refunds

Please note: Glamber is a marketplace which allows users to list items for sale and hire, but we are not involved in the contract between buyers/sellers and renter/lenders. Therefore sellers and lenders are responsible for their policies including refunds and must ensure their policies comply with all applicable consumer laws. Glamber does not offer refunds or returns.

However we can assist you should you receive an item in the following circumstances:

The item was not as described by the seller
The information provided by the seller was inaccurate
You received the wrong item

You will have 48 hours from receiving the item to inform us if any of the above criteria has been met. In the unlikely event you receive the wrong item or it is not as described please contact the seller directly via the messaging function and try to resolve this directly. Please take as many photos of the item as you can to support your claim for a refund. If you do not hear back within 5 working days or you have not come to a resolution, reach out to us and we will try our best to assist you to resolve the issue.

Please note Glamber is not liable for any postal fees nor do we cover the loss of item costs from any postal or courier service. We can however guide you on the best way to reach delivery services if required.

How to Lend FAQs

Why Buy, when you can Borrow?

Picture this - your ideal outfit but only when you desire it. Say goodbye to storage hassles, keep some extra cash in your pocket, and slay every moment! Rent your style, rule the scene!

How to Lend

Your style tells a story, it’s what sets you apart. Ever received compliments on your outfit and wondered, 'Why not share it?', tired of just telling people where you got your amazing outfits? Now you can share, showcase and cash in. Don't let your wardrobe gather dust - make it work for you. 

How it works

Set up your account (remember to add in as much info as you can here)
Click “List your Item” this will take you to a separate page where you are able to add information about your outfit.
Select listing type: “Lend”
Add info about the item you want to lend, such as your location, the daily hire rate the RRP value, availability and photos of the item/s.   
As you are lending it is important to provide an accurate size description of the item. We encourage you to provide additional details if there's a chance of sizing variations.
It is important that you include your late fees / loss of item / damage to goods terms (if you have any) within your description of the item. We do advise that you seek advice on this as well as setting terms which are in accordance with relevant laws.
Click publish listing and you are good to go!

Cleaning

As the lender, it is your responsibility to clean the item before sending it and again after its return from the renter. Please make sure all clothing items are dry cleaned and accessories are appropriately cleaned.

Once an item has been reserved

When you have interest, renters may message you to ask more questions / get more pics – please do respond as quickly as you can as this will help with lending your outfit, clearing your space and getting paid as quickly as possible.  

Proof of condition

We strongly recommend you to have proof of the condition of the items which you are lending or borrowing, for your peace of mind should, in the unlikely event, something does go wrong and a dispute arises. 

For both renters and lenders we recommend you take pictures of the item the day you send it and on the day you have received it. 

Without proof of condition we will not be able to support you in any disputes

Posting your item

Once the item has been reserved, you must send the item so it arrives on the first day of the rental period. For example if the rental period selected is for the period 31/1/2025 - 4/2/2025 the item must be delivered to the renter on the 31/1/2025, if an item arrives late the renter may be eligible for a refund. 

Please note: as the lender you are required to pay for postage out to the renter. So please take this into consideration when listing your daily rate.

To make things just that little easier you are also able to arrange for the item/s to be collected by the renter.

Please take pictures of your item before posting as proof of condition. 

Once you have accepted the sale please remember to mark it as shipped from your order details to receive your payment.

Please take pictures of your item before posting as proof of condition

Once you have sent the item, please keep your receipts and tracking details (tracking number) as in the unlikely event the item does not reach the lender you will have proof of postage. 

It’s always a nice touch to let the renter know you have posted the item out to them. 

For more information check out our Safe Shipping Tips and Tricks

Getting paid

Once you have accepted the sale (rental fee) the funds will leave the renters account and make its way to our secure payment gateway (Stripe). You will receive your funds (minus our commission - 15%) and be able to access the amount via your personalised dashboard, you will also receive an email notification which is called Sale confirmed – this is proof that the buyer has paid for the item. Please allow 10 working days for the funds to reach your account.

We receive notifications in case of any Stripe issues and we will promptly inform you if this is the case. Feel free to reach out to us with any questions, and we'll make every effort to help you.

Receiving your item back

Please note: Glamber is a marketplace which allows you to list your items for hire, but we are not involved in the contract between you and the customer. Therefore, you are responsible for your policies including refunds, and must ensure your policies comply with all applicable consumer laws.

All items should be posted back by the renter and received by you on the day after the last day of your rental. For example if the last day is 4/2/2025, you should receive your item back on the 5/2/2025. 

You may be able to recover additional fees for any delays, provided you have set these out in your terms (please add what your terms are in your item description). It is important to remember here that due to unforeseen delays (such as postal delays), the renter may not be eligible for charges.

If you don't receive your item back at the end of the rental period, the renter may be liable to pay the late fees, so long as they are set out in your terms and subject to applicable laws. Please let us know within 48 hours of not receiving your item so we can be aware of this in case we need to assist you. 

If the item is late, contact the renter in the first instance to find out where your item is, if you do not hear back from them within 5 working days, get in touch with us and we will be able to help contacting them.  

Late fees

If a renter returns the item late and you are eligible to recover fees for the late return, we can we can assist you in sending the renter an invoice for this amount so please get in touch with us - hello@glmbr.com

Loss, Theft or Damage

In the unlikely event that you do not receive your item back or it is damaged beyond repair you may be entitled to a refund of the RRP of the item. It is up to you how much you charge the renter. The amount should be dependent upon the type of damage or the lost/stolen item amount. This should also be included in your terms.

In the first instance please contact the renter within 24 hours of receiving the item in order to resolve the issue. 

If after 5 working days, you have not reached a resolution please get in touch with us via hello@glmbr.com include details of the rental period, postage details, dry cleaning receipts, any damages/loss, proof of conversations and pictures. We aim to respond within 48 hours of receiving your email.

*Please note: we are not obligated to resolve disputes between users but will do our best to assist you. All users of the site are subject to our terms and conditions and we reserve the right to suspend and/or ban users who do not adhere to our terms and conditions

How to Borrow FAQs

How to borrow

We understand! Spending a significant amount on a new outfit that might only get worn once (or a few times if you're fortunate), just to have it take up space in your wardrobe, be stored in a suitcase, or sit in your loft, can be painful! So, why not consider renting it out instead? This not only frees up space but also saves you the trouble of packing it away, and most importantly, it helps you save some money.

How it works

Browse the collection and find an item you want to borrow.

If you haven’t done so already create an account as this will allow you to message the lender and/or select your rental dates and complete the rental request. 

Feel free to message the lender asking for more info, they may even give you some helpful tips on what to pair the item with! 

Length of rental period

Most rentals start from a minimum of 4 days and can be borrowed for as long as the lender has set.

Select the dates you would like to rent the outfit from and to. Please note your rental period starts from the 1st day you select to rent through to the last day of your rental period.

The lender will be notified when you have requested to rent the item and will either accept or decline this. Once the lender has accepted the request, they will post the item out to you. 

Lenders are required to ensure the item is delivered to you on or by the 1st day of your rental period and the item must be posted back on the last day of your rental period to be received the next working day unless both the renter and lender have agreed otherwise. For example if the rental period selected is for the period 31/1/2025 - 4/2/2025 the item will be delivered to you by the lender on the 31/1/2025. You must send your item back on the 4/2/2025 for it to be received on the 5/2/2025. Please take into consideration weekends and bank holidays and ensure you are able to receive your item in time for your event and post back on the last day of the rental period. 

Posting items back 

Please make sure you have the return address to send the items back to the lender. It’s a good idea to double check this before you send it back. 

Post the item back on the last day of your rental period, using Next Day Delivery Service courier / postage or equivalent.  

Please note: As the renter, when you return the item, you are required to pay for postage of the item back to the lender.

Once you have posted the item back, please keep safe the tracking number and/or proof of postage.

It’s always a nice touch to let the lender know you have posted the item back, so feel free to send them a message and upload the tracking number / proof of postage.

For more information check out our Safe Shipping Tips and Tricks

Proof of condition

For both renters and lenders, we recommend you take pictures of the item the day you send it and on the day you have received it. 

Without proof of condition, we will not be able to support you in any disputes

Late Fees, Damage, Theft & Loss

Our community is built on trust and integrity. Just as you would treat your sisters, cousins or friends, please respect lenders and their cherished items. The item must be received the day after your rental period ends, if the item is received late, you may be charged late fees per day until the item is received.  

Please be aware:

If an item is returned late, you may be liable to pay late fees until the rental is received.  
Failure to return a borrowed item within 7 days after the rental period has ended may be treated as a non-return. In such cases, the lender may request the full RRP value of the item
Always check with the lender what their terms are when it comes to late fees, damage, theft & loss.

Late Returns

if the item is returned late you may be charged for each day the rental exceeds the agreed-upon return date.

Damages

In the event of unintentional damage to the rented item, promptly inform the lender as soon as it occurs.

If items are returned with irreversible damage* (see below), the lender may request payment for the cost of repair, dry cleaning and/or the full RRP of the item. 

*Damages beyond normal wear and tear, such as red wine stains, irremovable food stains, breakage, tearing that irreparably damages the garment, etc.

Lost or Stolen Items

If an item is lost or stolen during the rental period, you may be liable to pay the daily rental fee or the full RRP value of the item

Please keep all proof of postage as well as pictures of item/s before sending the item back. 

We request for those who are borrowing an item to please ensure the timely and careful return of rented items to avoid additional fees or charges.

How do I know it will fit?

Each lender has the discretion to determine whether they are open to offering refunds based on fit issues. If uncertain, please communicate with the lender before submitting a request. Glamber will not facilitate refunds for fit-related concerns.

All listings are expected to provide an accurate size description from the lender and we encourage additional details if there's a chance of sizing variations. If there are concerns about sizing, it's recommended to contact your lender for clarification.

In the product description you will find all the measurements you need. We recommend using your own crop top with sarees and lenghas, as the blouse is not guaranteed. If you are stuck on ideas, reach out to the lender or us hello@glmbr.com and we can provide you with some inspiration! 

Find our helpful tips and tricks here: What if the item doesn’t fit?

My Item hasn't arrived on time 

Should your item fail to arrive on the initial day of your rental, it is crucial to promptly reach out to your lender. Please refer to the lenders terms or reach out to them before hiring to confirm what their terms are if an item hasn't arrived on time.

I need to change or cancel my order 

Should you need to cancel or modify your order, we recommend you contacting the lender at least a minimum of 2 weeks prior to the commencement of your rental period. Reach out to them via the secure messaging function.

Additional Rental FAQs

Fees: Glamber will take 15% from the lender for each rental transaction.

Cleaning Items: Lenders  All items must be dry cleaned (clothing only) or appropriately cleaned (accessories) before and after each rental period. It is the lenders responsibility to ensure items have been cleaned in between rentals. We strongly recommend for all items to be Dry Cleaned (clothing) and appropriately cleaned (non clothing items) in between all rentals.  

Cleaning Items: Renters  The renter is responsible for returning the item in the same condition it was received. 

In the event of unintentional damage to the rented item, promptly inform the lender as soon as it occurs.

In the event that the renter receives the item in less-than-ideal condition, it is imperative that they inform the lender promptly, providing accompanying photos. For any guidance or assistance, feel free to contact us at hello@glmbr.com

Additional FAQs

Why do I need to create an account?

You will need an account to communicate with sellers and buyers via our secure messaging function and to purchase or sell item/s.

How do I take good pictures?

We've discovered that sharing pictures of you wearing the item in various settings provides potential buyers and lenders with a better sense of how it looks and ideas for styling. Plus, it saves you from the hassle of rummaging through lofts, cupboards, or suitcases to capture the perfect shot – because, let's face it, convenience is key! If you don't have photos of yourself in the outfit, we recommend snapping pictures against a plain background with good lighting (avoiding images on beds or items loosely hung on doors, as they tend to attract less interest). If possible, pop the item on to showcase it.

Essential pictures should include:

Two full length pictures – front and back
If applicable the front of individual item such as blouse, skirt, dupatta
If applicable the back of individual item such as blouse, skirt, dupatta
Take pics where you showcase the beautiful intricate detail of the item
Any faults / defects

How to search for an item?

At the top of the homepage there is a search box where you will be able to search for any items you are after.

If you are looking for something in particular get in touch with us at hello@glmbr.com as we may be able to reach out to our network or provide you with some alternatives.

I am looking for something in particular but I can't see it listed?

If you're searching for a specific item and having difficulty locating it, don't hesitate to reach out to us. We'll gladly tap into our network to explore if anyone else possesses something similar.

Keep an eye on our Instagram for regular broadcasts of specific requests within our community—follow us to stay informed if you haven't already.

What if the item doesn’t fit?

All sellers must fill in the measurements of the outfit/s they have listed. These can be in cm’s as well as UK size. We also ask sellers to indicate if the outfit has extra material for adjustments. If you have any questions about the fit and fall of the outfit then please reach out to the seller via the secure chat function. Top tip: give yourself enough time to receive the outfit, try it on to check the fit and get it tailored locally if need be.

Is Glamber responsible for the items sold?

Glamber is a peer-to-peer marketplace: an online platform that connects buyers and sellers, renters and lenders. All parties are accountable for the items sold and rented on Glamber. We are here to facilitate connections, provide a space for buying, selling and renting as well as offer support, and assist in resolving issues. However, Glamber is not responsible for the items sold or hired through the website. Please see our terms and conditions for prohibited items.

The Glamber platform holds no liability for:

items you list (other than those stated in the terms and conditions)
for items which are not sold in a timely manner
for items which are not as described / damaged
for items which have been damaged via transit

If you are buying or hiring: Any sale/hire transaction on the Glamber platform is made directly between the buyer and the seller or rentor and lender. If you have enquiries about your purchases, need additional information, or want more photos, we recommend reaching out to the seller/lender.

If you are selling or lending: Clearly describe the items you're selling and ensure compliance with our Glamber Guidelines

Safe Shipping Tips and Tricks

Add your Return Address: Always include a return address on every parcel to ensure that undeliverable items can be sent back to you.

Insured Items: Opt for insurance when sending items to safeguard against loss or damage during postage, with the sender taking responsibility for compensation in such cases.

Be Clear: Verify and clearly write the recipient's address. Illegible addresses may lead to the postal provider returning the item to the sender, and the recipient may qualify for a refund.

Package items securely: Package rentals appropriately by ensuring proper protection for all items, especially delicate ones, to prevent damage during postage.

What do I do if I think someone is not genuine?

The most important aspect of this site is our community and how we engage with one another. As per our Glamber Guidelines we thrive on mutual respect, kindness, authenticity and trust. We regularly undertake checks across the website to ensure users are adhering to the terms of use and conditions and Glamber Guidelines.

If users suggest communicating via email or ask for bank details or direct PayPal payments (outside / off the Glamber platform), it could indicate that they are not genuine. Avoid sharing personal information outside of the platform, and please notify us if you encounter such requests.

Should you have any doubts about a seller or buyer please contact us before making any purchase and we will be happy to check the legitimacy of the account holder and reassure you. You can drop us an email at hello@glmbr.com

Please be aware that any sales being taken off the site will result in both users profile and account being removed, as well removal of any live listings and will be (temporarily or permanently) banned from using the site.

How much does it cost?

Whether you are a buyer or a seller it costs nothing to set up an account and browse!

For Sellers and Lenders: It is absolutely free to list, for as long as you want. We will only take our commission once your item/s have been sold / hired out:

Sale Transactions: 15%

Rental Transactions: 15%

For Buyers and Renters: The price you see on the listing is the price you will pay plus the delivery charge as set out by the seller.

Our goal is to ensure this service is straightforward and accessible for all, and currently, we do not impose additional buyer / renter fees for our rentals. Please be aware that this policy may be subject to change in the future.

How can I make paying quick & easy?

Account Settings

To make payments easy and simple for you to use you are able to seamlessly add payout and payment details to your account. Once you have registered please go to Account Settings and fill in your payout details (you will need to cre ate an account with Stripe for this - see below the reasons why). You can also add your preferred Payment Methods which are stored onto your account ensuring a quicker and smoother process at checkout.

Why do I need to set up an account with Stripe?

We use Stripe to ensure the security of all transactions. As one of the world's leading secure systems for online payments, Stripe provides robust protection. While occasional delays may occur in the transfer process, rest assured that you should receive your payment within 10 working days

All Glamber payments are processed via Stripe. These include:

Buyer and Seller transactions
Rental transactions
Invoice payments
Refund Payments

The current processing time is 8-10 working days from completion or invoice. Please note Glamber does not have access to your banking details, all of these details are held and secured by Stripe. For more information see their website: https://stripe.com